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Current Poll

Poll: End User Training

Select the one that best describes the enterprise system end user training at your company:

- They receive training associated with projects.
- They receive ongoing refresher training between projects.
- We don't really provide formal training to end users.
- Our end users are so savvy they don't need training, they’ll figure it out.
- We invite "good" users to Friday pizza parties. "Bad" users do the dishes.
Select the one that best describes the enterprise system end user training at your company:

When Super Users are not working on projects, which of the following best describes the state of Super Users in your company?

I don’t think we have Super Users

Not formally organized, Super Users self-appoint to support users

Loosely formed within departments, no overall leadership

25%

Emerging now with activities in motion to build and/or strengthen them as a community

20%

Formally supported with leadership and activities, but needs strengthening

14%

Program has identity, a leader, strong executive support, and strong user and project support

23%

Other

What are Super Users called in your company?

Super User

50%

Power User

17%

Key User

10%

SME

12%

Lead

Liaison

We don’t have anything like this

I’m not familiar with the term Super User

Other

Select the project activities that your company’s Super Users perform today?

Test - UAT (User Acceptance Testing)

85%

Create business user documentation

81%

Train business users

81%

Support others who train business users

62%

Validate requirements

58%

Validate data

69%

Cleanse data

54%

Organize business change readiness

50%

Communicate change to business users

69%