I don’t think we have Super Users
9%
5
Not formally organized, Super Users self-appoint to support users
9%
5
Loosely formed within departments, no overall leadership
25%
14
Emerging now with activities in motion to build and/or strengthen them as a community
20%
11
Formally supported with leadership and activities, but needs strengthening
14%
8
Program has identity, a leader, strong executive support, and strong user and project support
23%
13
Other
0%
0

What are Super Users called in your company?

Super User
50%
21
Power User
17%
7
Key User
10%
4
SME
12%
5
Lead
2%
1
Liaison
0%
0
We don’t have anything like this
2%
1
I’m not familiar with the term Super User
2%
1
Other
5%
2

Test - UAT (User Acceptance Testing)
85%
22
Create business user documentation
81%
21
Train business users
81%
21
Support others who train business users
62%
16
Validate requirements
58%
15
Validate data
69%
18
Cleanse data
54%
14
Organize business change readiness
50%
13
Communicate change to business users
69%
18